All 22 contract tasks, put in the order you would actually do them. Work top down and mop last — the contract lists mopping fourth, but dust knocked off the walls afterwards lands on a wet floor and you do it twice. Numbers in brackets are the contract item, if anyone asks.

Before you start

• Call Airport Ramp Control. Every bridge, every night. It is a contract requirement, not a courtesy. (22)
• Extend the bridge. (1)

Then, in this order

• Sweep the floor and bag the rubbish. (2)
• Get the gum up, then clean the stain it leaves with cloth and solution. (3)
• Light fixtures — no dead bugs. Check every one. This gets looked at. (10)
• Wipe the walls — dust, dirt, finger prints, spider webs. (7)
• Handrails wiped, then stain remover on anything that is left. (8, 9)
• Cab: window inside, control panel, door interior, and the floor swept and mopped. (11, 13, 14)
• Cab double door and side exit door windows — both sides. (12)
• Entry doors at the boarding gate — both sides, glass included. (15)
• Hallway handrails and base board — dust and dirt off. (18)
• Aluminium floor plates — cloth or the green non-abrasive pad. Dirt, gum, shoe marks. (6)
• Now mop the vinyl floor with the slip-resistant polish or sealer. (4)
• Pick up the hair balls that come up after mopping. (5)

Before you leave the bridge

• Wet Floor sign up, bridge kept closed until the floor is dry. (20)
• Retract to the yellow circle — pivot wheel inside it. A bridge short of its circle is not finished, however clean it is inside.

Before you leave the airport

• All rubbish off airport property tonight. Not left in a bin, off the property. (21)

• D1 and F1 — sweep and mop the hard-floor hallway leading to the bridge. (16)
• E1 — sweep or vacuum the carpeted hallway. (17)

The app reminds you when you open one of these bridges.

Everything used must be non-toxic, biodegradable and odorless. The floor product must be a resilient, slip-resistant polish or sealer. Only a non-abrasive green pad on the aluminium plates — nothing harsher.

You are working inside the Airport Operations Area. The rules below are standard at every US commercial airport and are covered in your badge training — your badge training is the authority, not this page.

• Call Ramp Control at the start of the shift to find out which bridges are available that night. Aircraft move overnight and a gate that was free yesterday may not be. Coordination with Ramp Control is a contract requirement, not a courtesy. (22)
• Wear your AOA badge, visible, above the waist, the whole time you are airside.
• One badge, one person. Never let someone follow you through a secured door on your badge, however well you know them. They swipe their own or they do not come through.
• Never prop a secured door. Not for a minute, not to carry equipment through, not while you fetch something. Make two trips.
• Close every door behind you and check it latched. A door that looks shut and is not is worse than one standing open, because nobody notices it.
• Anyone airside without a visible badge gets reported. Do not confront them — report it.
• Badges are not shared and not lent. A lost badge is reported the same night, not the next shift.

The app asks you to confirm five things before it will save a bridge. Three are doors, two are contract items. It takes five taps and it puts your name and the time against them.

• Cab door closed — double door and side exit door both shut.
• Gate entry door closed — the door onto the boarding gate.
• Nothing propped, nothing held.
• Wet Floor sign up and the bridge closed until the floor is dry. (20)
• Retracted to the yellow circle — pivot wheel inside it.

If a door is ever found open, this is the record that shows who was last on that bridge and what they confirmed. Tick it honestly — an untrue tick is worse than no system at all.

The gate groups have Hawaiian orientation names, and they are what the airport actually calls them. Only the B gates are a pier.

• Mauka — toward the mountains. Makai — toward the sea.
• ʻEwa — west. Diamond Head — east.

The seven groups

• Concourse A — A1–A12 in the Inter-Island Terminal Mauka building, A13–A20 in the original Terminal 1. Two separate walks.
• Makai Pier — B1–B5, on the sea side below Terminal 1.
• ʻEwa Concourse — the C gates, curving west and south from Terminal 2.
• D and F gates — either side of the Terminal 2 building itself, not out on a concourse.
• Center Concourse — the E gates, running south down the middle.
• Diamond Head Concourse — the G gates, at the east end.

All 75 bridges, on the second level of their building. Tap the Tonight tab for the live version showing what is still outstanding.

Two things are written out of the contract. Neither is a cleaning failure.

• Loading bridge hallway windows are excluded (item 19).
• Rubbish bags left by airline cleaning crews are not ours to dispose of (item 14).

• Every employee needs an AOA ID badge. APEX pays the $60 each; the State does not reimburse it.
• One or two people per shift must hold a Loading Bridge Operator’s licence — the bridge has to be extended and retracted to be cleaned. The State provides that training, but only to someone who already holds a valid AOA badge.
• No licensed operator on shift means no bridges get cleaned. If the licensed operator cannot make a night, say so before the shift, not during it.

• Fill it in where you have signal. The break room or the vehicle, not inside the bridge. It saves on your phone and sends when you are back in coverage.
• Log each bridge as you finish it, not all of them at the end. Less to remember and nothing gets missed.
• The shift date is the night you started. Open the app at 4am on the 1st and it fills in the 31st. That is correct — leave it.
• Minutes are for that one bridge, not the whole shift. A rough number is fine.
• Tick everyone who worked on it, not just yourself.
• Could not clean is a real answer. Aircraft on stand, no access, gate in use — log it and say why. Never mark a bridge cleaned when it was not.

• Photograph anything you flag. If something would not come off, or was already damaged, a photo now is what protects us later.
• Say what the photo shows. A picture with no note is no use to anyone in six months. One line is enough.
• Photograph pre-existing damage even when it is not your doing. Especially then. Some of these bridges date to 1982 and marks that will never lift are not a cleaning failure — but only if we recorded them.
• Photos get shrunk automatically. Take as many as you need; they upload small and fast.

• Rejected bridges show at the top of Tonight, in red. Oldest first. They come before new work.
• Read the inspector's note and look at his photo before you start, so you fix the thing he actually flagged.
• Photograph every spot he photographed, from the same angle. The app will not let you save the re-clean until each one is matched. That pairing is the proof the work was done.
• A re-clean does not count as a second monthly clean. The bridge still owes its clean for the month.

• Ramp Control — first, every night. Call to determine which bridges are available before the crew starts. Written into the contract. (22)
• Ann Hagan, APEX — 808-800-8993. If any issues come up. Anything that stops the night, any incident, anything you are unsure about. Call, do not wait until morning.
• Shift lead — access problems, a bridge you cannot get to, equipment or supplies.
• David Tang, airport inspector — reviews the bridges each morning. Through APEX only. Crew do not contact the State directly.
• Derick Ebesuno, contract and finance officer — invoices and contract matters. Ann only.