Pace needed4–7 a nightAverage over the month · 75 bridges in ~21 nights
What a deep clean covers
The 22 items below are the contract standard, in the words of the scope of work for DOT-AIR-O-26-018. Cleaners must be non-toxic, biodegradable and odorless throughout.
Floor
Sweep and remove all rubbish from the interior floor.
Remove all gum, and clean gum residue stain with a cleaning cloth.
Mop the vinyl floor with a resilient, odorless, slip-resistant floor polish or sealer.
Remove residual hair balls after mopping.
Clean aluminium floor plates with cleaning solution and a cloth or non-abrasive green scouring pad — dirt, gum, shoe marks.
Wipe the cab window interior and the control panel.
Clean the cab double door and side exit door windows inside and outside.
Wipe the cab door interior.
Sweep, mop and clean the cab floor — dirt, spilled liquids, rubbish.
Entry doors and hallways
Wipe entry doors by the boarding gates inside and outside, including door windows.
Gates D1 and F1 only — sweep and mop the hard-floor hallway before the bridge.
Gate E1 only — sweep or vacuum the carpeted hallway.
Hallway handrails and base board clean of dust and dirt.
Operating and site rules
Extend and retract the bridge as needed, before and after cleaning.
Keep the bridge closed with a Wet Floor sign until the floor is dry.
Remove all rubbish from airport property every night after cleaning.
Coordinate all bridge cleaning with Airport Ramp Control.
Not in scope
Two things are written out of the contract. Neither is a cleaning failure.
Loading bridge hallway windows are excluded (item 19).
Rubbish bags left by airline cleaning crews are not ours to dispose of (item 14).
Reviewing a shift
Pick the shift night at the top of the Review tab. Crews work overnight, so a night is listed under the day it started.
Pass or fail each bridge. Nothing is sent until you submit at the bottom.
A fail needs a photo and a line saying what is wrong \u2014 or tap Media / notes sent to group text if you sent them from your phone. A pass can carry a note or photo too, if you want one on the record. The crew works from those directly, so the more specific it is the more likely it is fixed first time.
Anything the crew flagged shows on the bridge, with their photos, before you decide.
Shift notes at the bottom are for anything covering the night as a whole.
After you reject a bridge
It goes back on the crew's list straight away, ahead of new work, with your note and photos attached.
They photograph every spot you photographed, from the same angle. They cannot close it out without doing so.
It comes back to you marked for re-inspection, with your photo and theirs side by side, so you can see the same spot before and after.
A bridge is only complete once you pass it. A re-clean does not count as that month's clean on its own.
Before and after every bridge
From Exhibit A-5, and checkable by anyone standing on the ramp:
Extend the bridge before cleaning.
Retract it to starting position afterwards. Starting position means the pivot wheel sitting inside the yellow circle painted on the ramp apron.
A bridge left short of its yellow circle is not finished, however clean it is inside.
Where on the bridge: every gate is a three-tunnel Jetway. The sections narrow toward the plane so they slide inside each other — tunnel 1 is the widest at the gate, tunnel 3 the narrowest at the cab. C5B is the one unit the inventory doesn't confirm as three-tunnel; count its seams on the first visit. Left and right always mean facing the cab.
Every bridge is on the second level of its building.
Security and close-out
Before the app will accept a bridge, the crew must confirm five things, timestamped against the named shift lead:
Cab door closed — double door and side exit door.
Gate entry door closed.
Nothing propped or held open.
Wet Floor sign up, bridge closed until dry.
Retracted to the yellow circle, pivot wheel inside it.
If a door is ever found open, APEX can say who was last on that bridge and what they confirmed.
Not in scope — worth knowing before you reject
Two things are written out of the contract, so a bridge should not come back for either:
Hallway windows are excluded under item 19.
Rubbish bags left by airline cleaning crews are excluded under item 14.
Marks that will not lift on older units are a different matter. Several bridges date to 1982 and the crew will flag those with a photo rather than claim them cleaned.
Passenger loading bridges at Daniel K. Inouye International Airport.
Asked once on this phone. Apex Pro Services LLC · Contract DOT-AIR-O-26-018
Apex Pro Services
HNL Bridge Cleaning
—
Month
Bridges signed off
Reading the record…
One line per bridge: night cleaned, night passed, re-clean, who ruled. Opens in Excel or Sheets. Minutes and crew names are on the Approval list tab of the master sheet; pricing never leaves the operations workbook.
Office view · counts come straight from the inspector’s verdicts on the master sheet.
Post a note
A line the crew or the inspector sees on their own screen, with your name and the time on it. It comes down when it expires, or when you clear it.
Notes up now
Record what the inspector said outside the app
For when he sends it by text and does not open his app. The record says it was relayed and by whom; it appears on his own screen marked that way, where he can leave it or change it. A rejection goes onto the crew’s list tonight. A pass goes onto the Approval list, with the relay named in the inspector column.
The night is the shift the crew logged the clean on — the rejection attaches to that clean, the same as if he had failed it in the app.
Move a cleaned bridge to another night
For a bridge the crew saved under the wrong night. The original row stays on the sheet exactly as it was, marked as superseded; a new row carries the corrected night with your name and reason. No email goes out for this — the morning packet only ever covers last night.
Office view · everything else is read-only. Contract DOT-AIR-O-26-018
Shift
This month
Bridges
Concourse
Bridges
Code 22 at the start and again when you are done
808‑836‑6434
All 75 bridges, every month of the contract. Opens on the current month. Tap a bridge awaiting review to record what the inspector said by text; tap any other clean to move it to a different night.
Twice a night: after 10:00 p.m. before you start, and before you leave the airport.
What they need
Every call starts the same way: "Apex Pro Services, cleaning loading bridges" — then mention the gates or bridge areas you intend to clean that night. The area is enough, not each bridge: "E gates and G gates." If Ramp Control later sends you to a different concourse, call Code 22 again and tell them. End-of-night line: "Apex, done cleaning for the night."
Shift lead only. One text, listing the bridges you cleaned that night. He inspects in the morning, and his sign-off is what pays the invoice. The morning packet says the same thing in writing; the State still wants the message.
Our hope and goal is to do all of this communication through the app eventually. For the first few weeks we will do both — the text and the app.
One bridge, start to finish
Work top-down. Mop last. The contract lists mopping as item 4, but dust from the walls lands on a wet floor and you mop twice. Numbers in brackets are the contract items, if anyone asks.
Before you start
Cleared by Ramp Control. Gate door called in to Allied. Every bridge, every night. (22)
Extend the bridge.(1)
Clean, in this order
Sweep the floor. Bag the rubbish. Airline crew bags are not yours — leave them. (2)
Pull the gum. Clean the stain with cloth and solution. (3)
Light fixtures — no dead bugs. Check every one. This gets looked at. (10)
Wipe the walls — dust, dirt, fingerprints, spider webs. (7)
Wipe the handrails. Stain remover on what is left. (8, 9)
Cab: window inside, control panel, door interior, floor swept and mopped. (11, 13, 14)
Cab double door and side-exit windows — both sides.(12)
Boarding-gate entry doors — both sides, glass included. (15)
Hallway handrails and baseboard — dust and dirt off. (18)
Aluminum floor plates — cloth or the green non-abrasive pad. Dirt, gum, shoe marks. (6)
Now mop the vinyl floor with the slip-resistant polish or sealer. (4)
Pick up the hair balls that come up after mopping. (5)
Before you leave the bridge
Wet Floor sign up. Keep the bridge closed until the floor is dry. Closed means the gate door is shut. Do not leave that door open to dry the floor. (20)
Retract to the yellow circle. Pivot wheel inside the circle. A bridge short of its circle is not finished, no matter how clean it is inside. (1)
Before you leave the airport
All rubbish off airport property tonight. Not left in a bin. Off the property. (21)
Call Code 22: "Apex, done cleaning for the night."
Three bridges with extra work
The app flags these when you open them.
D1 and F1 — sweep and mop the hard-floor hallway to the bridge. (16)
E1 — sweep or vacuum the carpeted hallway. (17)
Hallway windows are not in the contract. Skip them. (19)
Products
Everything used must be non-toxic, biodegradable and odorless.
Floor product: resilient, slip-resistant polish or sealer.
Aluminum plates: non-abrasive green pad only. Nothing harsher.
Water and the cart
Clean water: janitor-closet sink or outdoor hose bib. The bibs have no handle and no hose. Ask Airport Custodians where the closets are. Let them help.
Dirty water: janitor sink or sewer drain only. Not the apron. Not a storm grate. Not a bridge floor.
Keep on the cart: short hose, hose-bib key, charged phone.
No charged phone, no shift. Code 22 requires an emergency number for everyone working in the airport.
Security
You are inside the Airport Operations Area. Badge training is the authority. This page is the reminder.
Gate door vs cab door
A gate door open more than five minutes trips the alarm. Security comes to the gate. Your badge is taken on the spot. No warning. No second chance.
Close the gate door the moment you are through — going in and going out.
Never leave the gate door open to dry a floor.
The double door by the operator cab, aircraft end, may stay open for air.
Badge
Wear your AOA badge, visible, above the waist, the whole time you are airside.
One badge, one person. Nobody follows you through a secured door on your badge. They swipe their own or they stay out.
Never prop a secured door. Not to carry equipment. Not to fetch something. Make two trips.
Check every door is latched. A door that looks shut and is not is worse than one standing open — nobody notices it.
Anyone airside with no visible badge: report it. Do not confront them.
Badges are not shared and not lent. A lost badge is reported the same night, not the next shift.
Closing out a bridge
The app asks you to confirm five things before it will save a bridge. Three are doors, two are contract items. It takes five taps and it puts your name and the time against them.
Cab door closed — double door and side exit door both shut.
Gate entry door closed — the door onto the boarding gate.
Nothing propped, nothing held.
Wet Floor sign up and the bridge closed until the floor is dry. (20)
Retracted to the yellow circle — pivot wheel inside it.
If a door is ever found open, this is the record that shows who was last on that bridge and what they confirmed. Tick it honestly — an untrue tick is worse than no system at all.
Names you will hear
The gate groups have Hawaiian orientation names, and they are what the airport actually calls them. Only the B gates are a pier.
Mauka — toward the mountains. Makai — toward the sea.
ʻEwa — west. Diamond Head — east.
The seven groups
Concourse A — A1–A12 in the Inter-Island Terminal Mauka building, A13–A20 in the original Terminal 1. Two separate walks.
Makai Pier — B1–B5, on the sea side below Terminal 1.
ʻEwa Concourse — the C gates, curving west and south from Terminal 2.
D and F gates — either side of the Terminal 2 building itself, not out on a concourse.
Center Concourse — the E gates, running south down the middle.
Diamond Head Concourse — the G gates, at the east end.
Where everything is
All 75 bridges, on the second level of their building. Tap the Tonight tab for the live version showing what is still outstanding.
Not in scope
Two things are written out of the contract. Neither is a cleaning failure.
Loading bridge hallway windows are excluded (item 19).
Rubbish bags left by airline cleaning crews are not ours to dispose of (item 14).
Badges and licences
Every employee needs an AOA ID badge.
One or two people per shift must hold a Loading Bridge Operator’s licence — the bridge has to be extended and retracted to be cleaned. The State provides that training, but only to someone who already holds a valid AOA badge.
No licensed operator on shift means no bridges get cleaned. If the licensed operator cannot make a night, say so before the shift, not during it.
What has been rejected before
Filling in the log
Fill it in where you have signal. The break room or the vehicle, not inside the bridge. It saves on your phone and sends when you are back in coverage.
Log each bridge as you finish it, not all of them at the end. Less to remember and nothing gets missed.
The shift date is the night you started. Open the app at 4am on the 1st and it fills in the 31st. That is correct — leave it.
Minutes are for that one bridge, not the whole shift. A rough number is fine.
Tick everyone who worked on it, not just yourself.
Could not clean is a real answer. Aircraft on stand, no access, gate in use — log it and say why. Never mark a bridge cleaned when it was not.
Photos
Photograph anything you flag. If something would not come off, or was already damaged, a photo now is what protects us later.
Say what the photo shows. A picture with no note is no use to anyone in six months. One line is enough.
Photograph pre-existing damage even when it is not your doing. Especially then. Some of these bridges date to 1982 and marks that will never lift are not a cleaning failure — but only if we recorded them.
Photos get shrunk automatically. Take as many as you need; they upload small and fast.
Rejected bridges
Rejected bridges show at the top of Tonight, in red. Oldest first. They come before new work.
Read the inspector's note and look at his photo before you start, so you fix the thing he actually flagged.
Photograph every spot he photographed, from the same angle. The app will not let you save the re-clean until each one is matched. That pairing is the proof the work was done.
A re-clean does not count as a second monthly clean. The bridge still owes its clean for the month.
Who to call
Code 22 — 808-836-6434. Start of night and end of night.
